Seating troubles | Forbes India

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Seating troubles | Forbes India

g_111193_web_check_in_280x210.jpgImage: Shutterstock
Indigo’s reply to a customer query at 9.12 pm on November 24 created an unexpected flutter on social media. “As per our revised policy, all seats will be charged for web check-in,” the airline tweeted, leaving netizens fuming. Earlier, the airline charged only for seats in the front section of the aircraft. IndiGo is among the world’s largest budget airlines or low-cost carriers (LCC)—airlines which charge passengers for almost anything and everything, including water. In India, though, as per regulations, budget carriers aren’t allowed to charge for water and checked-in baggage. Also, there are regulations on what fees budget airlines can levy. g_111195_seating_280x210.jpgIndiGo’s response, therefore, created a furore. “An airline has every right to charge for extras. Indians pay the lowest fares in the world. LCCs [in India] are forced to give free checked-in baggage and water. Folks just expect things for free. No wonder this extremely regulated industry is in the red. Don’t like it, fly a FSC (full-service airline),” Vinamra Longani, a former cabin manager at Virgin Atlantic, tweeted in response to the outrage.

Later, IndiGo clarified that as part of its web check-in procedure, “there would be some seats that may be available for free depending on the market dynamics for the flight”. This means, some seats are available at no cost “at a certain time period before departure, example one day before departure or on certain aircraft type, example, ATR-operated flights”.

Images are for reference only.Images gathered automatic from google.All rights on the images are with their original owners.

2018-12-05 20:06:46

Images are for reference only.Images gathered automatic from google.All rights on the images are with their original owners.

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